bt66 Privacy Policy — How We Protect and Handle Your Personal Data

1. Introduction

bt66 ("the Platform", "we", "us", "our") takes the privacy and security of your personal data seriously. This Privacy Policy describes how bt66 collects, uses, shares, retains, and protects the personal information of registered players and website visitors ("you", "your", "the Player") in connection with the bt66 online casino and sports betting platform available at bt66.io.

bt66 operates as an online gaming platform primarily serving adult players located in Bangladesh. All services are denominated in Bangladeshi Taka (BDT) and are offered in the English language. This Privacy Policy is written in English and constitutes the definitive statement of bt66's data practices.

This Privacy Policy should be read alongside bt66's Terms & Conditions. In the event of any conflict between these two documents on a data-related matter, this Privacy Policy shall take precedence.

2. Personal Data We Collect

bt66 collects personal data across several categories. The specific data collected from any individual player depends on their level of account activity and the services they access.

2.1 Registration and Identity Data

• Full legal name as it appears on your government-issued identification document
• Date of birth (used to verify you are 21 years of age or older)
• Residential address, including city, district, and postal code
• Mobile telephone number
• Email address
• Username and encrypted password
• Nationality and country of residence

2.2 Identity Verification Documents

• Copy of government-issued photo identification (National ID card, passport, or driving licence)
• Proof of residential address (utility bill, bank statement, or official correspondence dated within 90 days)
• Selfie photograph or video confirmation where required by bt66's verification procedures
• Source of funds documentation where triggered by bt66's internal risk thresholds

2.3 Financial and Transaction Data

• Deposit and withdrawal amounts, dates, and transaction reference numbers
• Payment method details including bKash wallet number, Nagad account number, Rocket account number, Upay account, bank account name and number (where applicable)
• Account balance history and running transaction ledger
• Details of any chargebacks, disputes, or reversed transactions

2.4 Gaming and Betting Activity Data

• All bets placed, games played, bet amounts, outcomes, and winnings
• Session start and end times, duration of play, and frequency of visits
• Game preferences and category activity (casino, sports betting, slots, live dealer games)
• Bonus claims, wagering progress, and promotion participation history

2.5 Technical and Device Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser version
• Unique device identifiers and session tokens
• Clickstream data, page views, and on-platform navigation behaviour
• Error logs and technical diagnostic data

2.6 Communications Data

• Records of all communications between you and bt66 customer support, including live chat transcripts, email correspondence, and any submitted complaint records
• Responses to surveys, feedback forms, or promotional opt-in requests

3. How We Collect Your Data

bt66 collects personal data through the following channels:

• Directly from you — when you complete the registration form, submit identity verification documents, make a deposit or withdrawal, contact support, or participate in a promotion.
• Automatically — through cookies, session tracking, and server-side logging as you navigate and interact with the bt66 platform.
• From third-party payment providers — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other payment partners provide transaction confirmation data to bt66 as part of payment processing.
• From identity verification service providers — bt66 may use third-party electronic identity verification services to cross-check the details you provide during registration against authoritative data sources.
• From game providers — bt66's integrated game studios, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, provide session and outcome data to bt66's back-end systems for record-keeping and dispute resolution purposes.

4. How We Use Your Personal Data

bt66 uses the personal data it collects for the following purposes:

4.1 Account Management and Service Delivery

Your registration and identity data is used to create and maintain your bt66 account, verify your eligibility to play (including age verification to confirm you are 21 or older), process deposits and withdrawals, and provide the full range of gaming and sports betting services available on the platform.

4.2 Identity Verification and Fraud Prevention

bt66 is obligated to verify the identity of all registered players. Your identity documents and personal details are used to confirm that you are who you say you are, that you meet the minimum age requirement, and that you are not subject to any self-exclusion order or account restriction. This verification process also forms a critical component of bt66's anti-money-laundering and counter-fraud controls.

4.3 Financial Transactions

Transaction data is used to process deposits, credit winnings, execute withdrawals, investigate disputed transactions, and maintain accurate financial records in accordance with bt66's internal accounting obligations.

4.4 Responsible Gaming

bt66 uses gaming activity data — including session length, bet frequency, deposit patterns, and loss history — to monitor for indicators of problem gambling behaviour. Where such indicators are detected, bt66 may contact you with responsible gaming information, impose temporary account restrictions, or refer you to appropriate support resources. This processing is conducted in your best interest and forms part of bt66's commitment to player welfare.

4.5 Customer Support

Communications data is retained so that the bt66 support team can access the full history of your interactions with the platform, enabling faster and more accurate resolution of queries, complaints, and disputes.

4.6 Platform Improvement and Analytics

Aggregated and anonymised technical and behavioural data is used to analyse platform performance, identify areas for improvement, test new features, and optimise the user experience across all device types. Individual players are not identified in this aggregated analysis.

4.7 Marketing Communications

Where you have provided explicit consent, bt66 may use your email address and mobile number to send you promotional communications about new games, seasonal offers (including Eid promotions, Pohela Boishakh bonuses, and cricket season specials), and platform updates. You may withdraw this consent at any time by contacting bt66 support.

5. Legal Basis for Processing

bt66 processes your personal data on the following legal bases:

Processing Purpose	Legal Basis
Account creation and service delivery	Performance of a contract between you and bt66
Identity verification and age checks	Legal obligation; legitimate interests (fraud prevention)
Payment processing and financial records	Performance of a contract; legal obligation
Anti-money-laundering checks	Legal obligation
Responsible gaming monitoring	Legitimate interests (player welfare and harm prevention)
Customer support communications	Performance of a contract; legitimate interests
Platform analytics and improvement	Legitimate interests
Marketing communications	Consent (freely given, specific, and withdrawable)

6. Data Sharing and Disclosure

bt66 does not sell or rent your personal data to any third party. We share personal data only in the following limited and controlled circumstances:

6.1 Payment Service Providers

To process deposits and withdrawals, bt66 shares the minimum necessary transaction data with payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. Each of these partners is contractually bound to process shared data solely for the purpose of executing the relevant transaction and in accordance with their own published privacy terms.

6.2 Game Technology Providers

Integrated game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — receive session identifiers and anonymised player tokens necessary to deliver game content and record outcomes. These providers do not receive your full name, payment details, or contact information.

6.3 Identity Verification Partners

Where bt66 uses a third-party electronic identity verification service to assist with know-your-customer (KYC) checks, your name, date of birth, and document details may be shared with that provider for the sole purpose of verification. bt66 selects verification partners that operate under strict data protection standards.

6.4 Legal and Regulatory Disclosure

bt66 may disclose personal data to law enforcement authorities, regulatory bodies, or courts where required to do so by applicable law, in response to a lawful order, or where bt66 reasonably believes disclosure is necessary to protect the safety of a person or to prevent fraud or criminal activity.

6.5 Business Transfers

In the event that bt66 undergoes a merger, acquisition, or sale of all or part of its business assets, player personal data may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and of any material change to data processing practices that results from it.

7. Cookies and Tracking Technologies

bt66 uses cookies and similar tracking technologies to operate the platform effectively, remember your session, and gather analytics data. The categories of cookies used by bt66 are as follows:

7.1 Strictly Necessary Cookies

These cookies are essential for the bt66 platform to function. They maintain your login session, store your account preferences, and enable secure financial transactions. These cookies cannot be disabled without impairing your ability to use the platform.

7.2 Analytics and Performance Cookies

bt66 uses analytics cookies to understand how players navigate the platform — which pages are visited most frequently, which games are most popular, and where players encounter difficulty. This data is collected in aggregated, anonymised form and is used solely to improve the platform experience.

7.3 Functional Cookies

Functional cookies store your personalisation choices, such as preferred game categories and display settings, so that you do not need to reconfigure them on each visit.

You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will affect the functionality of the bt66 platform. bt66 does not use cookies to deliver third-party advertising or to track your activity on websites outside of the bt66 platform.

8. Data Retention

bt66 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account and identity data: Retained for the lifetime of your active account plus a minimum of 5 years following account closure, to satisfy bt66's anti-money-laundering record-keeping obligations.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Gaming activity logs: Retained for a minimum of 3 years, or longer where a dispute or regulatory enquiry is pending.
• Customer support communications: Retained for a minimum of 2 years from the date of the last interaction.
• Marketing consent records: Retained for the duration of your consent and for 1 year following withdrawal of consent, to demonstrate compliance.

Upon expiry of the applicable retention period, bt66 will securely delete or anonymise your personal data in a manner that prevents reconstruction of the original information.

9. Data Security

bt66 employs industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption — all data transmitted between your device and the bt66 platform is encrypted using Transport Layer Security (TLS) protocols.
• Encrypted password storage — account passwords are hashed using a strong one-way cryptographic algorithm. bt66 staff cannot view your password in plain text.
• Access controls — access to personal data within bt66's systems is restricted on a strict need-to-know basis. Staff with access to player data are subject to confidentiality obligations.
• Regular security audits — bt66's technical infrastructure is subject to periodic security reviews and vulnerability assessments to identify and address potential weaknesses.
• Secure document handling — identity verification documents are stored in an encrypted document management system with access logging.

While bt66 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights or interests, bt66 will notify affected players promptly and take all appropriate steps to contain and remediate the breach.

10. Your Data Rights

As a player on the bt66 platform, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact bt66 support at [email protected]. bt66 will respond to all valid requests within 30 calendar days.

10.1 Right of Access

You have the right to request a copy of the personal data bt66 holds about you, together with information about how that data is being used. bt66 will provide this information in a clear, structured format free of charge.

10.2 Right to Rectification

If any personal data bt66 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account details directly through your account settings; for changes to identity documents or verified information, please contact support.

10.3 Right to Erasure

You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn your consent (and no other legal basis applies), or where the data has been unlawfully processed. Please note that bt66's legal obligations — including anti-money-laundering record-keeping requirements — may prevent immediate or complete erasure of certain categories of data.

10.4 Right to Restrict Processing

You have the right to request that bt66 restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data and bt66 is verifying it, or where you have objected to processing and bt66 is considering that objection.

10.5 Right to Data Portability

Where bt66 processes your personal data on the basis of your consent or in performance of a contract, and that processing is carried out by automated means, you have the right to receive your data in a structured, commonly used, machine-readable format so that it can be transferred to another service provider.

10.6 Right to Object to Marketing

You have the absolute right to object to the processing of your personal data for direct marketing purposes at any time. Once you exercise this right, bt66 will cease processing your data for marketing purposes immediately and without question. To opt out of marketing communications, contact support or follow the unsubscribe link in any bt66 promotional email.

10.7 Right to Withdraw Consent

Where bt66 processes your data on the basis of your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal.

11. Children and Minors

bt66 is strictly an adult platform. Access to and use of the bt66 platform is permitted only to individuals who are 21 years of age or older. bt66 does not knowingly collect or process personal data from persons under the age of 21.

If bt66 discovers that personal data has been collected from a person under the age of 21, that data will be deleted immediately, the associated account will be closed, and any funds held in the account will be handled in accordance with bt66's Terms & Conditions regarding underage accounts.

If you are a parent or guardian and believe that a minor in your care has registered a bt66 account, please contact support immediately at [email protected].

12. Third-Party Links

The bt66 platform does not contain links to external third-party websites for advertising or affiliate purposes. All navigation within bt66 remains within the bt66.io domain. bt66 is not responsible for the privacy practices of any external websites that players may independently choose to visit. This Privacy Policy applies solely to data collected and processed by bt66 within the bt66 platform.

13. Changes to This Privacy Policy

bt66 reserves the right to update this Privacy Policy at any time to reflect changes in data processing practices, applicable law, or platform functionality. When material changes are made, bt66 will notify registered players by email to the address associated with their account at least 7 days before the revised policy takes effect.

The updated Privacy Policy will always be available at bt66.io/privacy-policy. The "Last Updated" date at the top of this document indicates when the most recent revision was made. Continued use of the bt66 platform following the effective date of any revision constitutes acceptance of the revised Privacy Policy.

14. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or to the personal data bt66 holds about you, please contact the bt66 data support team using the details below:

• Email: [email protected]
• Subject Line: Privacy Request — [Your Registered Username]
• Response Time: Acknowledgement within 24 hours; full response within 30 calendar days
• Support Hours: 24 hours a day, 7 days a week — Bangladesh Standard Time (BST, UTC+6)

bt66 treats all privacy-related communications as strictly confidential. Your request will be handled by a designated member of the bt66 compliance team and will not be shared with any party outside bt66 except where required by law.